Accreditation details: OCN Level 1

Duration: 10 hours  

Who is this course for: 
This course is designed for those who wish to explore what is meant by 'communication' and who would like to communicate more assertively.  It is a particularly useful course for those who wish to improve their confidence.

Outline of course content:
This course covers:
• Skills for effective communication
• Assertiveness
• How to listen actively

Course aims:   
The course aims to improve participants’ listening and assertiveness skills and to increase their understanding of what is meant by 'communication'.

Possible progression routes: 
At the end of the course participants will be offered the opportunity to explore what UPC programmes would be of interest to them.

Assessment:   
• Group discussion
• Role plays
• Short written tasks

“The course has greatly improved my listening skills and made me more aware of verbal and non-verbal communication.”

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