Accreditation details:  OCN Level 2

Duration: 12 hours

Who is the course for:
This course is designed for individuals and groups who want to improve their communication skills and their ability to deal with conflict and negotiation.

Outline of course content:
This course covers:
• How to deal with personal and organisational conflict
• How to carry out negotiations more effectively
• Speaking to an audience
 

Course aims:
The course aims to improve participants’ spoken communication skills and their ability to deal with conflict and negotiation.

Progression routes:
At the end of the course participants will be offered the opportunity to explore what UPC programmes would be of interest to them.

Assessment:
• Skills practice
• Presentation exercises
• Written tasks

“The contents were very appropriate to my needs and I feel more confident.”

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